Use this page only when a TechiLogic technician has directed you to start a remote support session. Remote assistance allows our technician to view or control your computer temporarily so we can help troubleshoot an issue.
Before You Connect
For your safety, please do not start a remote session unless you are already working with a TechiLogic technician and they are expecting your connection.
Have an active request.
Remote assistance is intended for clients or users with an active support ticket or scheduled support session.
Confirm the technician.
Do not allow remote access to anyone you do not recognize or anyone who contacted you unexpectedly.
Follow instructions.
Only use the option your technician asks you to use. If you are unsure, stop and contact TechiLogic first.
Get Connected for Support
If your technician has directed you here, choose the remote support option they requested. For most users, the General Use option is the correct choice.
General Use
Use this option for most remote support sessions unless your technician tells you to use the FIPS-compliant option.
FIPS-Compliant
Use this option only when instructed by a technician, typically for government agencies, financial institutions, healthcare, or other highly regulated environments.
Alternative Connection Option
Use this option only if your technician provides a Session ID. This method is available when a technician needs you to join a specific remote support session.
Instructions
- Confirm you have an active support request or scheduled session.
- Wait for your technician to provide a Session ID.
- Enter the Session ID in the box provided.
- Follow any additional instructions from your technician to begin the session.
Join With a Session ID
Use this only when your technician gives you a session code.
Need help before connecting?
If you are not sure whether you should start a remote session, please use the support portal first. A technician will review your request and provide the correct remote assistance instructions if needed.