Effective Date: 12/01/2024

TechiLogic IT (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines the information we collect, how it is used, and how it is shared. By using our services or visiting our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

1. Personal Information

We may collect personal information you provide directly to us, such as:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (e.g., credit card details)

2. Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring and exit pages
  • Date and time of access

3. Third-Party Integrations and Tools

We use third-party tools to enhance our services and collect additional data. These include:

  • Zoho SalesIQ: Tracks website interactions for customer support and analytics.
  • Font Awesome: Provides scalable vector icons and social logos.
  • Sendgrid: Facilitates email communication and marketing campaigns.
  • AddThis: Enables content sharing and social engagement.
  • WordPress (Self-hosted): Manages website content and plugins.
  • Zoho CRM, Campaigns, and Email: Manages customer relationships and marketing activities.
  • Zooz: Processes payments securely.
  • ZoomInfo SalesOS, MarketingOS, OperationsOS, TalentOS: Provides business intelligence and contact management.
  • Zooplus Affiliate Programme: Tracks affiliate marketing activities.
  • LightBox TV: Delivers video content and advertising.

How We Use Your Information

We use the information we collect to:

  • Provide and improve our services
  • Respond to customer inquiries and support requests
  • Process payments and transactions
  • Communicate with you about updates, promotions, or services
  • Comply with legal obligations
  • Perform data analytics to enhance user experience

Sharing Your Information

We do not sell your personal information to third parties. However, we may share information with:

  • Service Providers: Third-party vendors and platforms (e.g., Zoho, Sendgrid, ZoomInfo) that assist in providing services.
  • Legal and Regulatory Authorities: When required by law or to protect our legal rights.
  • Affiliated Businesses: Partners involved in joint marketing efforts.

All third-party integrations comply with applicable data protection laws.

SMS Consent and Opt-Out Policy

If you opt in to receive SMS messages from TechiLogic IT, we will use your phone number to send you updates and service notifications. By providing your phone number, you consent to:

  • Receiving SMS messages from TechiLogic IT.
  • Standard message and data rates may apply.
  • Replying STOP to opt-out or HELP for support.

We respect your choice to unsubscribe. Once you opt out, you will no longer receive SMS messages unless you opt in again.

We do not obtain SMS opt-ins through third-party services, and your opt-in data will not be shared with any third party.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Track website performance
  • Analyze user behavior
  • Personalize user experiences

You can manage your cookie preferences through your browser settings.

Data Retention

We retain your information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict data processing
  • Opt-out of marketing communications

To exercise your rights, contact us at helpdesk@techilogic.com.

Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure. Please notify us immediately if you suspect unauthorized access to your information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their policies before providing personal information.

Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

Contact Us

For questions or concerns about this Privacy Policy, please contact us:

TechiLogic IT
Email: helpdesk@techilogic.com
Phone: (602) 428-0500
Website: https://support.techilogic.com