
Picture someone in the middle of a presentation, with the room (or Zoom) fully engaged, when their laptop freezes. You can almost hear the collective groan. That tension sticks, and if it happens often, it doesn’t just derail a meeting. It chips away at how people feel about their jobs.That’s why IT isn’t just about servers, software, or “keeping the lights on” anymore. It’s about the day-to-day e...
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