Remote Assistance Support
Need help? We’re here for you! Follow the steps below to connect with a technician for remote assistance.
Important: Remote support is only available for customers with an active support ticket.
Please do not use the options below unless a technician has specifically instructed you to do so.
Our team is not available for on-demand or unscheduled support sessions.
Get Connected for Support (Recommended)
If you have been directed by a technician, download and run our remote support tool to allow them to assist you.
If you’re unsure which version to choose, select General Use.
General Use (For Most Users)
FIPS-Compliant (For Highly Regulated Industries)
Recommended for government agencies, financial institutions, healthcare, and other highly regulated industries.
Alternative Connection Option
Use this option only if your technician instructs you to do so.
They will provide a Session ID to establish a secure remote connection.
This alternative method is available when needed.
Instructions:
- Ensure you have an active support ticket before proceeding.
- Wait for your technician to provide a Session ID.
- Enter the Session ID in the box below.
- Follow any additional instructions from your technician to begin the remote session.